Communicate Like An Executive to Get Your Ideas Heard

Insights from Guest Blogger Jennifer McClure

communicate

Jennifer McClure is a long-time partner and friend of Centennial. Her leadership talents have been, and continue to be, a valuable part of our efforts to empower organizations to plan, hire, retain, and grow. This week we are featuring an article originally published on Jennifer’s website.  She provides practical advice on a topic that is […]

How to be Powered by Purpose

Purpose is what defines us, drives us, and empowers us.  Are you powered by purpose?  Attend a Leadercast simulcast to learn how purpose motivates teams to build stronger organizations, and inspires individuals to lead with intention. Is your Organization Powered by Purpose? What does it mean to be powered by purpose? …to be part of […]

Leadership Styles Can Cripple Culture

Insights from Guest Blogger Dustin DiChiara

Many books have been written connecting culture and excellent service, including from the world famous DeJulius Group, Mercedes, Nordstrom, and Starbucks.  But, there is an undeniable connection between what happens “behind the counter” and what happens in front of the counter. So, what’s the secret to great culture and outstanding customer experience? The most important […]

Boosting Your EQ is a Boost to Your Career

Practical steps to raising your emotional intelligence

IQ + EQ = Success

There is a clear link between job performance and emotional intelligence.  Last month we took a look at 9 Habits exhibited by people with a high emotional quotient (EQ). As a leader, it’s important to be able to identify high EQ when you’re hiring for a critical position. However, as a leader, you want to […]

IQ or EQ; Which is More Critical to your Job Performance?

emotional intelligence

Evidence continues to support high “EQ,” or emotional quotient, as a predictor of strong leadership. Unfortunately, a high emotional quotient, also called emotional intelligence, is harder to spot than a high IQ.  If your organization seeks strong leaders, it’s important to educate yourself on identifying high emotional intelligence. Before you question my own IQ, I should say upfront that […]

Satisfactory Customer Service Isn’t Enough

You Must Create a "Wow Experience" at Every Step

Awesome customer Service

We all want to “wow” our customers.  The “wow” is what transforms “ordinary customers” into “extraordinary customers”—who are loyal to your organization and become ambassadors for it.  And, face it: Satisfactory customer service will not elevate or enhance your customer relationships. Satisfactory customer service will not prompt your customers to sing your praises.  Satisfactory customer […]

One Hot Rule for Becoming a More Dynamic Leader

Take action.

What can make you a more dynamic leader this year?  As leaders we are always striving to improve.  We’re not happy with the status quo.  We are always seeking a better way to operate, to motivate, to lead. As you reflect on the past 6-12 months it’s wise to ask yourself, “What can I do […]

Who Influences Your Leadership?

Who influences you must be a thoughtful decision.

Sharpening the saw is a critically important aspect of leadership. I find it critically important to read positive, proactive, insightful and energy giving material. It is true, both professionally and personally, for me. “We are what we read, what we listen to and who we associate with.” Who influences you must be a thoughtful decision. I trust you will find the influencers […]

10 Characteristics of Promotable Employees

Promoting employees can be an important talent retention tool

promoting employees

Promoting employees can be an important talent retention tool and is a great way to reward excellence. Promoting from within sends a message to all employees: that hard work is recognized; that organization loyalty is valued; and that the organization sees current employees as crucial to future success. If the wrong person is promoted, however, […]

4 Keys to Leadership Development

I’ve learned a great deal about developing as a leader.

developing leaders

One of the professional development opportunities I have been fortunate to participate in is CORE Growth, a leadership development program for emerging leaders.  Our cohort includes five individuals with different job titles from various industries. What we have in common is each of our organizations sees us as an emerging leader. We have the potential […]