The Power of Relationships in Your Personal and Professional Life

Resolve to Work on Relationships in 2019

centennial

Life’s fast pace and ever-evolving technology makes it easier and easier to avoid human interaction.  You can get a lot done without the messiness of relationships and close personal connections.  You can be efficient, calculated, and super-productive…just like a robot.  And that is where the problem lies; we’re not robots. We were created to be […]

Employee Engagement and Your Remote Workforce

engagment

For those of us who have worked remotely, it can be a tremendous benefit both personally and professionally.  However, along with the very long list of pros, there are a few cons that can make remote work challenging.  One of the biggest obstacles of being a remote worker is the engagement factor.  How can you […]

Satisfactory Customer Service Isn’t Enough

You Must Create a "Wow Experience" at Every Step

Awesome customer Service

We all want to “wow” our customers.  The “wow” is what transforms “ordinary customers” into “extraordinary customers”—who are loyal to your organization and become ambassadors for it.  And, face it: Satisfactory customer service will not elevate or enhance your customer relationships. Satisfactory customer service will not prompt your customers to sing your praises.  Satisfactory customer […]