Many books have been written connecting culture and excellent service, including from the world famous DeJulius Group, Mercedes, Nordstrom, and Starbucks. But, there is an undeniable connection between what happens “behind the counter” and what happens in front of the counter. So, what’s the secret to great culture and outstanding…
I love to exercise outside. Most people do. Our mild winter certainly has kept me outdoors more than usual in January and February. However, there have been the occasional days when I have had to use the elliptical in my garage. Sigh! Snore! Boooring—if it weren’t for TED Talks! TED…
There is a clear link between job performance and emotional intelligence. Last month we took a look at 9 Habits exhibited by people with a high emotional quotient (EQ). As a leader, it’s important to be able to identify high EQ when you’re hiring for a critical position. However, as…
Valentine’s Day is a great time to recognize those you appreciate. It always feels good to know someone is a happier person because you are in their life. Your employees included. Of course, if you live wretchedly the other 364 days a year, one special Valentine treat will not make…
Life is challenging. Sometimes we need a fresh dose of inspiration and motivation to keep us going. A few moments spent inspiring yourself can recharge you for the challenges that lie ahead. That’s the purpose of this article. Infusing some fresh motivation into your week. A motivating article This article…
Evidence continues to support high "EQ," or emotional quotient, as a predictor of strong leadership. Unfortunately, a high emotional quotient, also called emotional intelligence, is harder to spot than a high IQ. If your organization seeks strong leaders, it's important to educate yourself on identifying high emotional intelligence. Before you question my own IQ,…
We all want to “wow” our customers. The “wow” is what transforms “ordinary customers” into “extraordinary customers”—who are loyal to your organization and become ambassadors for it. And, face it: Satisfactory customer service will not elevate or enhance your customer relationships. Satisfactory customer service will not prompt your customers to…
You know where you want to live, now you need to land a job there. There are many reasons a city may call to you; family, climate, culture or just an overall appeal. How do you go about getting a job in the city of your choice? Guest writer Dan…
What can make you a more dynamic leader this year? As leaders, we are always striving to improve. We’re not happy with the status quo. We are always seeking a better way to operate, to motivate, to lead. As you reflect on the past 6-12 months it is wise to…
