For the continued success of your organization, you need to start thinking about a topic most executives don’t want to think about: succession. It’s a critical factor in survival and sustainability but it also comes with a lot of fear. Fear of letting go. Fear of losing your identity. Fear…
Senior executives pour their lives into the success of their organization. It’s so much a part of their identity that they can’t imagine life without it. The challenges. The goals. The new pursuits. However, retirement sounds pretty sweet too. These 2 streams of thought – 1) pressing forward in business,…
Jennifer McClure is a long-time partner and friend of Centennial. Her leadership talents have been, and continue to be, a valuable part of our efforts to empower organizations to plan, hire, retain, and grow. This week we are featuring an article originally published on Jennifer's website. She provides practical advice…
Many books have been written connecting culture and excellent service, including from the world famous DeJulius Group, Mercedes, Nordstrom, and Starbucks. But, there is an undeniable connection between what happens “behind the counter” and what happens in front of the counter. So, what’s the secret to great culture and outstanding…
There is a clear link between job performance and emotional intelligence. Last month we took a look at 9 Habits exhibited by people with a high emotional quotient (EQ). As a leader, it’s important to be able to identify high EQ when you’re hiring for a critical position. However, as…
Evidence continues to support high "EQ," or emotional quotient, as a predictor of strong leadership. Unfortunately, a high emotional quotient, also called emotional intelligence, is harder to spot than a high IQ. If your organization seeks strong leaders, it's important to educate yourself on identifying high emotional intelligence. Before you question my own IQ,…
We all want to “wow” our customers. The “wow” is what transforms “ordinary customers” into “extraordinary customers”—who are loyal to your organization and become ambassadors for it. And, face it: Satisfactory customer service will not elevate or enhance your customer relationships. Satisfactory customer service will not prompt your customers to…
What can make you a more dynamic leader this year? As leaders, we are always striving to improve. We’re not happy with the status quo. We are always seeking a better way to operate, to motivate, to lead. As you reflect on the past 6-12 months it is wise to…
Sharpening the saw is a critically important aspect of leadership. I find it critically important to read positive, proactive, insightful and energy giving material. It is true, both professionally and personally, for me. "We are what we read, what we listen to and who we associate with." Who influences you must be a thoughtful decision. I…
