Entice the world with the greatness of you. That may sound a bit extreme and self-aggrandizing, but hear me out, there’s a lot of business sense in that statement. It's all about developing and promoting your organizational brand. Your organization is more than a product or service. Behind the ‘what’,…
Many books have been written connecting culture and excellent service, including from the world famous DeJulius Group, Mercedes, Nordstrom, and Starbucks. But, there is an undeniable connection between what happens “behind the counter” and what happens in front of the counter. So, what’s the secret to great culture and outstanding…
Valentine’s Day is a great time to recognize those you appreciate. It always feels good to know someone is a happier person because you are in their life. Your employees included. Of course, if you live wretchedly the other 364 days a year, one special Valentine treat will not make…
Last week, our Centennial team took a “time out” for a corporate retreat. Getting 16 super energized colleagues to slow down was no easy feat. Calendars had to align. A retreat site had to be determined. Flights to and from NYC had to be coordinated for those traveling from our…
We all want to 'wow’ our customers by exceeding their expectations. The company with the best customer service is usually the industry leader. What if we maintained the same philosophy inside the organization? What if we ‘wowed’ our employees and exceeded their expectations? When employees experience extraordinary corporate culture they…
Why is everyone (just now) talking about corporate culture? It seems to be the latest buzz word among the big search firms. Hardly a day goes by that I don't hear about it or see it in an article. “Corporate culture” has been a hot topic here at Centennial since…
Being the Best Doesn't Make You a Winner I love watching sporting events with my kids, but as my kids have gotten older and more perceptive, I've become more and more disgusted by poor sportsmanship. I want my three kids to see good role models that not only perform well…
Last year leadership team members at Centennial were able to see, first-hand, how team chemistry is built among New York's Bravest - @FDNY. Our team attended a leadership conference in New York City and on the last day of our trip we traveled across the city to experience the 9/11 Memorial. It was the same…
One of the best parts of working at Centennial is our wonderful internship program. I am always amazed by these shining stars. They are on the cutting edge of research and frequently have refreshing, valuable, unbiased insights since it is early in their careers. We learn so much from them in our short…
